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Store Policy

Customer Care

1. Contact Information: Our customer care team is here to assist you with any inquiries, concerns, or assistance you may need. You can reach us through the following channels:

Whatsapp: +971-52-8620886

Email: info@tropiko.ae

2. Operating Hours: Our customer care team is available to assist you during our business hours, which are 9 a.m to 6 p.m, from Monday to Saturday. Please note that response times may vary based on the volume of inquiries, but we strive to provide prompt assistance.

3. Support Services: Our customer care team can help you with the following:

  • Product information and recommendations

  • Order inquiries and tracking

  • Returns and exchanges

  • Technical assistance

  • General assistance and guidance

Privacy & Safety

1. Data Privacy: We are committed to protecting your personal information. We adhere to applicable data protection laws and regulations.

2. Online Safety and Security: We employ industry-standard security measures to ensure a safe and secure shopping experience. This includes utilizing secure socket layer (SSL) encryption for transmitting sensitive information and implementing measures to protect against unauthorized access or data breaches.

3. Third-Party Links: Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of any external websites you visit.

Please note that the above store policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates or modifications. If you have any further questions or require assistance, please do not hesitate to reach out to our customer care team.

Wholesale Inquiries

1. Wholesale Pricing and Minimum Order Quantities: We offer competitive wholesale pricing for bulk orders. To inquire about wholesale pricing and minimum order quantities, please contact our wholesale department through the following channels:

Whatsapp: +971-52-8620886

Email: info@tropiko.ae

2. Wholesale Account Setup: If you are interested in becoming a wholesale customer, please contact our wholesale department to discuss the account setup process and any required documentation.

3. Wholesale Policies: Wholesale orders may be subject to specific policies regarding payment terms, shipping arrangements, returns, and other related matters. Our wholesale team will provide you with detailed information and address any inquiries you may have.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

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